Helen's Greenhouse Refund Policy
At Helen's Greenhouse, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Time Frame: You have 30 days from the date of purchase to initiate a return.
- Process: To initiate a return, please contact our customer service team at [insert contact email or phone number] with your order number and details about the product you wish to return. Our team will provide you with a return authorization and instructions on how to send your item back to us.
2. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If your return is approved, we will process your refund to your original method of payment within 10 business days.
- Notification: You will receive an email notification once your refund has been processed.
3. Exchanges
- Defective/Damaged Items: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [insert contact email or phone number] within 30 days of receipt.
4. Non-Returnable Items
- Certain items are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
5. Shipping Costs
- Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If we issue a refund for a defective or damaged item, the cost of return shipping will be covered by Helen's Greenhouse.
6. Late or Missing Refunds
- Check Account: If you haven’t received a refund yet, first check your bank account again.
- Contact Bank/Credit Card Company: Then contact your credit card company or bank. It may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [insert contact email or phone number].
7. Sale Items
- Only regular-priced items may be refunded. Sale items are non-refundable.
8. Contact Us
- If you have any questions about our refund policy, please contact us at [insert contact email or phone number].
Helen's Greenhouse reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page.